Stage 1 · Documentation
Your systems written down properly.
Our services, in detail
Four managed IT services for small businesses, with response times agreed in writing.
Program 01 · A person who answers
Helpdesk & day-to-day support
Small businesses lose hours to problems that take ten minutes if someone picks up. Response targets are written into the agreement rather than implied, and the same engineers work with you, so nobody has to re-explain your setup every time.
Stage 2 · Access
Secure remote support set up.
Stage 3 · Support
Within the agreed response times.
Stage 4 · Patterns
Recurring problems fixed at the root.
Stage 1 · Survey
Coverage where people actually work.
Stage 2 · Design
Access points, switching and segmentation.
Stage 3 · Install
Licensed contractors for cabling.
Stage 4 · Documentation
Rules and layout written down.
Program 02 · Coverage where people sit
Networks, Wi-Fi & firewalls
Most Wi-Fi complaints are a coverage problem, not a speed problem — one router at one end of a building was never going to work. We survey where people actually sit, place access points accordingly, and keep firewall rules documented rather than accumulated.
Program 03 · Proven by restoring
Backup & recovery
A backup nobody has restored is a hypothesis. We agree what has to be recoverable and how fast, configure retention to match, and run test restores on a schedule so the answer is known before the day you need it.
Stage 1 · What matters
What must be recoverable, and how fast.
Stage 2 · Configuration
Retention set to that, not to a default.
Stage 3 · Monitoring
Failures chased, not just logged.
Stage 4 · Test restores
On a schedule, with results shown.
Stage 1 · Audit
Accounts, licences and who is still active.
Stage 2 · Clean-up
Leavers removed, licences reclaimed.
Stage 3 · Process
Joiners and leavers written down.
Stage 4 · Ownership
Your tenant and domain stay yours.
Program 04 · Leavers actually removed
Cloud, email & user accounts
Former employees with live accounts are one of the most common and most avoidable exposures in a small business. We run a documented joiners and leavers process, keep licensing matched to actual headcount, and make sure you own your own tenant and domain.
Not sure your backups work?
A free review, including an honest answer about whether a restore would succeed.